Refund policy

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Returns are accepted for store credit ONLY. This credit does not include shipping costs. 

To be eligible for a return, your item must be:

• In the same condition that you received it.
• Unworn, unused, unwashed, with tags, and in its original packaging.
• No visible makeup or deodorant on items.

You’ll also need the receipt or proof of purchase.

 

Exceptions / non-returnable items:

• Hats
• Bodysuits
• Visibly worn items
• Items Marked "Final Sale"

 

Please reach out to us if you have questions or concerns about your item.

To start a return, you can contact us at info@delegance.co. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Unfortunately, we do not offer exchanges, but customers are more than welcome to return the item(s) and receive store credit. 

 

By completing a purchase with D'elegance & Co, you are agreeing to our full return policy.