Shipping policy

To ensure that all packages are received in a timely fashion, please make sure all addresses are entered correctly. Using the correct street numbers, building numbers, and apartment numbers (if applicable), is important to ensure proper delivery. We are not responsible for misplaced or lost items if address is entered incorrectly at the time of purchase. Please be sure to double check all addresses prior to checking out.

Delivery claims: 

If your tracking info states your package was delivered by the carrier but you have not received it, or if the package is considered "non-delivered," please reach out to us within 5 days to file a claim. 

Please note: Claims may take up to 30 days. 

 

D'elegance & Co is NOT responsible for any packages that have been reported as delivered by the carrier. 

We do not issue refunds or store credit for any packages that have been confirmed as delivered by the carrier.